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Find answers to the most common questions about our products and services.

Getting Started

What is Loop?

Loop brings your files, messages, tasks, contacts, email and calendar together in one place. Every account includes six everyday apps at no extra cost: Drive (file storage), Chat, Todo (tasks), Contacts, Mail and Calendar. Depending on your account you may also see other apps, such as Workspace, PearlGit, Peak AI, Domains and Analytics, together with the Help Center.
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Sign in to Loop. Your home screen shows a tile for each app you can use — click a tile to open it. To switch to another app, click the Loop logo at the top of the page to go back to the home screen.
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No. All six apps — Drive (with 1 GB of storage), Chat, Todo, Contacts, Mail, and Calendar — are completely free and included with your Loop account. There are no hidden fees, trial periods, or premium upgrades required to use the core features.
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Loop works on all modern web browsers, including Google Chrome, Mozilla Firefox, Microsoft Edge, and Apple Safari. We recommend using the latest version of your browser for the best experience. JavaScript must be enabled for all features to function properly.
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Yes. Loop is fully responsive and works on smartphones and tablets through your mobile browser. The interface automatically adapts to your screen size, providing an optimized experience for touch-based devices.
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Click the Loop logo at the top of any page to go back to your home screen, then pick the app you want. On a computer you can also type the app's name in the search box at the top of the page.
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Yes. Everything sent between your browser and our servers is encrypted (HTTPS). Your files, messages and personal information are stored securely and can be seen only by you and the people you choose to share them with.
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Yes. Loop is available in English and Arabic, with a right-to-left layout for Arabic. To change the language, click your picture at the top of the page and choose "Language". On the Help Center pages for visitors, use the EN / العربية switch at the top.
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Drive

What is Drive?

Drive is your personal file storage in Loop. You can upload files, organize them in folders, preview and download them, and share them with other Loop users or through a public link.
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Every user gets 1 GB of storage in Drive. If you need more, contact support — an administrator can raise your limit.
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If an upload would take you over your storage limit, it is refused and you see a message. To free space, delete files you no longer need — the space is released as soon as a file is moved to Trash. You can also ask support to raise your limit.
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Open the folder you want, then click "Upload Files". Choose your files or drag them into the box — you can add several at once — and click "Upload All". A progress bar shows each file, and the files appear in the folder when the upload finishes.
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Yes. One file can be up to 5 GB; a larger file is refused with a message. Some file types are not accepted, for example program files such as .exe.
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Click "New Folder", type a name and confirm. You can create folders inside other folders. A folder can be renamed or deleted at any time from the menu at the end of its row.
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Yes. Open the menu at the end of the item's row and choose "Rename". Moving an item to another folder is not available yet — to move a file, download it and upload it to the new folder.
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Open the menu at the end of the item's row and choose "Share". To share with a Loop user, search for them by name or email. People you share with can view and download the item, and you can allow them to share it onward. For a file you can also create a public link that works for anyone who has it. Sharing a folder gives access to everything inside it.
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A public link is a unique address that lets anyone who has it open or download the file without signing in. You can protect it with a password, set an expiry date and limit the number of downloads. To stop a link working, open the item's Share page or "My Shares" and click "Revoke".
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A deleted file or folder goes to the Trash. It stays there until you restore it or remove it for good — nothing is deleted automatically. Files in the Trash do not count toward your storage. To remove items permanently, open Trash and choose "Delete Forever" for one item, or "Empty Trash" for everything.
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Open "Trash" in Drive, open the menu at the end of the item's row and choose "Restore". The item goes back to the folder it was in. If that folder was deleted too, restore the folder first.
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Yes. Open the file's menu and choose "Preview". Images, PDFs, text files, video, audio and Word or Excel documents open in the browser. Other file types can be downloaded and opened on your device.
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Use the search box above the file list. It filters the folder you are in as you type. To find something in another folder, open that folder first.
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Chat

What is Chat?

Chat is Loop's built-in messaging app. You can send direct messages to other Loop users and share files with them. Messages arrive instantly, and you can see when the other person is online or typing.
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Chat is for direct, one-to-one conversations with other Loop users. Group chats and channels are not available yet.
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Open Chat and type the person's name in the "Search contacts..." box. Click the person in the results to open the conversation, then write your message and send it.
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Yes. Click the attachment icon or drag a file into the message area. You can send images (JPG, PNG, GIF, WebP), PDF, Word and Excel documents, text files and ZIP or RAR archives, up to 10 MB each. Images are shown in the conversation; other files appear as a link to download.
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Yes. While the other person is writing, the conversation shows that they are typing.
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A green dot on a person's picture means they are online. The top of the conversation also shows "Online" or when they were last seen.
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Yes. A dot appears on the Chat icon when you have unread messages, and each conversation shows how many are unread. If you allow notifications in your browser, you also get a notification when a message arrives while Loop is not open.
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Todo

What is Todo?

Todo is Loop's task app. Create tasks, group them into lists, set due dates and reminders, mark what is important, and follow your progress in a list or on a Kanban board.
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Lists group related tasks. Every user starts with a default "Tasks" list that cannot be deleted. You can create as many lists as you like (for example "Work", "Personal", "Shopping"), each with its own icon and color. To create one, click "New List" in the sidebar.
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Open the list, type the task in the "Add a task…" box and press Enter. The task is created at once. Click the task to add notes, a due date, a reminder or attachments, or to mark it as important.
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My Day shows the tasks you choose to focus on today. To add a task, right-click it and choose "Toggle My Day"; do the same to remove it. My Day clears itself every night, so you start each day with an empty list. The tasks stay in their own lists.
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Click the star icon on any task to mark it as important. Important tasks are highlighted and can also be viewed together in the Important smart view. You can toggle importance on or off at any time.
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Yes. Click a task to open its details and choose a due date, or right-click the task and choose "Set Due Date…". In the same panel you can set a reminder with a date and time; Loop sends you a notification at that time. Tasks with a due date appear in the "Planned" view, and a date that has passed is shown in red.
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A task that passes its due date without being completed is overdue: its date turns red, and Loop sends you a notification once a day listing your overdue tasks. Complete the task or change its due date to clear it.
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Yes. Click a task to open its details and type in the notes box. Notes are plain text, up to 10,000 characters, and are saved automatically.
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Yes. Open the task's details and click "Upload" in the attachments section. Files are added one at a time, up to 25 MB each.
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Yes. Right-click one of your lists and choose "Share List", then search for the person and add them. The list appears for them under "Shared with Me". They can add tasks, edit them and mark them complete; only you can delete the list. The default "Tasks" list cannot be shared.
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Assigning tasks is available to administrators and managers. If someone assigns a task to you, you get a notification and the task appears under "Assigned to Me". You can open it and mark it complete.
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Click the circle next to the task. The task moves to the "Completed" section at the bottom of the list — click that heading to show or hide completed tasks. To reopen a task, click its circle again.
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Yes. Right-click the list and choose "Delete List". The default "Tasks" list cannot be deleted. Deleting a list also deletes all the tasks in it.
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Contacts

What is Contacts?

Contacts is your address book in Loop. Store names, emails, phone numbers, company details and notes for the people you work with, inside or outside your organization, and organize them into groups.
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Click "Add new contact" on the Contacts page (or "New Contact" in the sidebar). Enter a first name and at least an email or a phone number; last name, company, position and notes are optional. You can also choose groups and tick "Mark as Favorite". Then click "Save Contact".
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Each contact record supports the following fields:

• First Name and Last Name
• Email Address
• Phone Number
• Company (organization name)
• Position (job title / role)
• Notes (free-form text for any additional information)
• Favorite flag
• Group membership
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Yes. When you add a contact, use the search box at the top of the form: type the person's full email address or phone number, then click their name in the results. Their details are filled in and the contact is linked to their Loop account. The search needs the exact email or phone number.
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Groups let you sort your contacts (for example "Clients", "Vendors", "Friends"). To create one, type a name in the "Add new group" box on the Contacts page and press the + button. Choose a contact's groups when you add or edit it. Click a group to see only its contacts; each group shows how many it contains.
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When adding or editing a contact, tick "Mark as Favorite". Click "Favorites" on the Contacts page to see only your favorites. You can change this at any time by editing the contact.
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Type in the search box above the contact list and press Enter. The search covers name, email, phone number and company. You can combine it with a group or with "Favorites".
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Yes. Click a contact to open it, then open the menu at the top of its details and choose "Edit" or "Delete". The edit form also has a "Delete Contact" button. A deleted contact cannot be restored from the Contacts page — if you removed one by mistake, contact support.
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No. You can store as many contacts as you need. The list shows 20 contacts per page in alphabetical order; use the arrows under the list to move between pages.
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Mail

What is Mail?

Mail is the email app inside Loop. Connect your PearlFibers mailbox, or a Gmail or Outlook account, and read, write, reply to, forward and organize your email without leaving Loop.
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The first time you open Mail you see "Connect Your Email". Enter the email address and password of your PearlFibers mailbox and click "Sign In" ("Test" checks the details first). For Gmail or Outlook, choose "Sign in with another account (Gmail, Outlook)". Your messages appear after the next sync, within about five minutes, or straight away if you click "Sync Now". To add another account later, go to Mail → Accounts → "Add Account".
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Yes. Add each account under Mail → Accounts. When you have more than one, a menu at the top of the inbox lets you switch between them. Each account keeps its own folders.
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Mail works with mailboxes hosted by PearlFibers, with Gmail, and with Outlook / Microsoft 365. Gmail and Outlook accounts are connected by signing in with Google or Microsoft, so Loop never sees that password. Other providers and custom mail servers are not supported yet.
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Click "New Message". Add the recipient in "To" (CC and BCC are available too), write a subject and your message, attach files if you need to, and click "Send". The message is sent straight away from the account you are using.
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Yes. Open the email and click "Reply", "Reply All" or "Forward". The original message is quoted below your text. "Reply All" answers the sender and the people in the To line; add anyone who was in CC yourself. When you forward, the original attachments are not included — download them and attach them again if the recipient needs them.
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While writing a message, click "Add file" or drag files into the message. You can attach up to 10 files of up to 25 MB each. Program files such as .exe, .bat and .js are not accepted. Your email provider may apply its own limit to the total size.
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Mail automatically syncs the standard folders from your email account, including:

• Inbox — Incoming messages
• Sent — Messages you have sent
• Drafts — Unsent message drafts
• Trash — Deleted messages
• Spam / Junk — Spam-filtered messages

Any custom folders or labels you have on your email server are also synced and accessible.
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Yes. Type in the search box at the top of Mail and press Enter. The search looks in the subjects of all the emails in the account you are viewing, and in the text of emails you have already opened. You can narrow it with from:name, in:folder, has:attachment, is:unread, before: or after: — the results page shows more tips.
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Yes. Click the star next to an email. To see your starred emails, use the "Starred" filter above the list or search for is:starred. Stars are kept in Loop only; they are not copied to your email provider.
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Yes. Go to Mail → Accounts and click the signature icon next to the account, or click "Signatures" while writing a message. Each account can have several signatures with formatted text and links. The one you set as default is added to every new message you write (not to replies or forwards).
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Loop checks your mailbox for new email every five minutes; click "Sync Now" to check immediately. The sync is one-way: Loop brings your email in, but what you do in Loop — reading, starring, moving or deleting — is not changed at your email provider or on your other devices. Messages you send from Loop are kept in Loop.
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Tick one or more emails in the list, then use the buttons above it: "Delete" moves them to Trash, and "Move" puts them in another folder. From Trash you can move a message back or delete it for good. These changes apply inside Loop only.
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Calendar

What is Calendar?

Calendar is Loop's scheduling app. Create events, plan meetings and deadlines, and see your day, week or month at a glance.
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Click a day or a time slot in the calendar, or click "Add Event". Enter the event name, the start and end date and time and, if you like, a description, a location and a color. Click "Submit" to save the event.
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Yes. Tick "All Day" when you create or edit the event. It then appears at the top of the day instead of in a time slot — useful for holidays, deadlines and events that last several days.
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Click the event to open it. Use the pencil icon to edit it or the trash icon to delete it. Changes take effect straight away.
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Calendar supports multiple views to suit your needs:

• Month View — Overview of the entire month with events listed on each day
• Week View — Detailed hour-by-hour view of the current week
• Day View — Focused view of a single day with time slots

You can switch between views using the toolbar buttons at the top of the calendar.
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Yes. Each event can be assigned a custom color. This helps you visually categorize different types of events — for example, blue for meetings, green for personal time, red for deadlines. Select a color from the color picker when creating or editing an event.
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Company events are shown on everyone's calendar. Administrators and managers create and edit them; everyone else can see them but not change them. They are used for company-wide announcements, holidays and team meetings.
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Yes. Simply click and drag an event to a new date or time slot. The event is automatically updated. You can also resize an event on the week or day view by dragging its bottom edge to change its duration. These changes are saved instantly.
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Yes. In the week and day views, the company's working hours have a normal background and the hours outside them are greyed out, so you can tell business hours apart when planning.
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Yes. Click "Today" to jump back to the current date, and use the arrows to move between months, weeks or days. In the month view, click a day's number to open that day.
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Account & Security

How do I change my password?

Click your picture at the top of the page and choose "Account Settings". Under "Sign-in Method", find "Password", enter your current password, then your new password twice, and save.
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Click your picture at the top of the page and choose "Account Settings". There you can change your name, phone number, profile picture and other details, then save. To change your email address, use "Change Email" under "Sign-in Method": you confirm it with your password, and the new address takes effect after you confirm it from the email we send you.
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On the sign-in page, click "Forgot password?" and enter your account's email address. We email you a reset code. Enter the code together with your new password to get back into your account.
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Click your picture at the top of the page, then click "Sign Out". You are signed out straight away. For security, always sign out when you use a shared or public computer.
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Loop shows notifications inside the app for things such as new chat messages, task reminders and overdue tasks. Under "Account Settings" → "Notifications" you can switch order updates, payment updates, security alerts, push notifications, marketing emails and the newsletter on or off. To get notifications when Loop is not open, allow notifications for Loop in your browser.
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Troubleshooting

The page is loading slowly or not displaying correctly. What should I do?

Try the following steps:

1. Refresh the page using Ctrl+R (or Cmd+R on Mac).
2. Clear your browser cache (Settings → Privacy → Clear browsing data).
3. Disable browser extensions that may interfere (ad blockers, VPNs).
4. Try a different browser to rule out compatibility issues.
5. Check your internet connection to ensure it is stable.

If the problem persists, contact our support team through the Help Center.
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Check these common causes:

• File too large: one file can be up to 5 GB.
• Storage full: delete files you no longer need — space is freed as soon as they are in Trash — or ask support for more space.
• File type not accepted: some types, such as program files, are blocked.
• Connection problem: an unstable connection can interrupt an upload. Check your internet and try again.
• Browser: try another browser or turn off extensions that may interfere.
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If new email is not appearing:

1. Click "Sync Now" in Mail to check immediately. Loop also checks every five minutes.
2. If you changed your mailbox password, go to Mail → Accounts, remove the account and add it again with the new password.
3. For a Gmail or Outlook account, go to Mail → Accounts and click "Re-authenticate".
4. Your email provider may be having a problem — try again in a few minutes.

If it still does not work, contact support.
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Check the following:

1. Browser permission: make sure your browser allows notifications from Loop (usually in the address bar or in the browser's site settings).
2. Do Not Disturb: check that Do Not Disturb or a focus mode is not switched on on your device.

While Loop is open, new messages show as a dot on the Chat icon and a count on the conversation.
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Usually, yes. A file deleted in Drive goes to Trash and stays there until you empty it: open Drive → Trash and choose "Restore" from the file's menu. A deleted email is in the Trash folder in Mail and can be moved back. Deleted contacts, tasks and calendar events cannot be restored from the page — contact support if you removed something by mistake.
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If an event is missing:

1. Check the date: make sure you are looking at the right month, week or day.
2. Refresh the page.
3. Remember that you see your own events and company events — events other people create for themselves are private to them.
4. Clear your browser cache and reload the page.
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Open Mail and go to "Accounts". The page lists every email account you have connected. From there you can set the primary account, turn an account off, manage its signatures or remove it.
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You can reach our support team in several ways:

• Live Chat: Click the chat widget on the Help Center page to start a real-time conversation with a support agent.
• Support Ticket: Submit a ticket through the Help Center with a description of your issue. Our team will respond as soon as possible.

When contacting support, please include a clear description of the issue, the app where it occurred, and any error messages you see. This helps us resolve your issue faster.
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