Terms of Use

1. Agreement to Terms

These Terms of Use ("Terms") constitute a legally binding agreement between you ("you" or "User") and Pearl Fibers LTD ("PearlFibers," "we," "us," or "our"), governing your access to and use of the Loop platform, including all associated websites, applications, and services (collectively, the "Service").

By creating an account or using the Service, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to any part of these Terms, you must not use the Service.

2. Eligibility

You must be at least 16 years of age to use the Service. By using Loop, you represent and warrant that you meet this age requirement and have the legal capacity to enter into these Terms. If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

3. Your Account

When you create an account, you agree to:

• Provide accurate, current, and complete information during registration.
• Maintain and promptly update your account information to keep it accurate.
• Keep your password confidential and not share your credentials with any third party.
• Immediately notify us of any unauthorized use of your account or any other security breach.
• Accept responsibility for all activities that occur under your account.

We reserve the right to suspend or terminate your account if any information provided is found to be inaccurate, misleading, or in violation of these Terms.

4. Permitted Use of the Service

Loop provides collaborative tools including Drive (file storage and sharing), Mail (email client), Team Chat (real-time messaging), Calendar (event scheduling), Tasks (task management), and Contacts (address book). You are granted a limited, non-exclusive, non-transferable, revocable license to use the Service in accordance with these Terms.

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable local, national, or international law.
• Upload, transmit, or share content that is illegal, harmful, threatening, abusive, defamatory, obscene, or otherwise objectionable.
• Attempt to gain unauthorized access to any part of the Service, other users' accounts, or our systems and networks.
• Interfere with or disrupt the integrity, performance, or availability of the Service.
• Use automated scripts, bots, or scrapers to access the Service without our prior written consent.
• Reverse engineer, decompile, disassemble, or attempt to extract any source code from the Service.
• Resell, sublicense, or redistribute access to the Service to third parties.
• Impersonate any person or entity or misrepresent your affiliation with any person or entity.
• Use the Service to send unsolicited bulk communications (spam) through Chat or Mail.

5. Your Content

5.1 Ownership

You retain ownership of all content you create, upload, or share through the Service, including files stored in Drive, messages sent via Chat and Mail, calendar events, tasks, and contacts ("Your Content"). We do not claim ownership of Your Content.

5.2 License to Us

By submitting Your Content to the Service, you grant us a worldwide, non-exclusive, royalty-free license to host, store, reproduce, transmit, and display Your Content solely for the purpose of operating and providing the Service to you and to those with whom you choose to share it. This license terminates when you delete Your Content or your account.

5.3 Responsibility

You are solely responsible for Your Content and the consequences of sharing it. We do not endorse, monitor, or verify the accuracy of user-generated content. We reserve the right to remove content that violates these Terms or applicable law, with or without prior notice.

6. Intellectual Property

The Service, including its original content (excluding Your Content), features, functionality, design, logos, trademarks, and underlying software, is and remains the exclusive property of PearlFibers and its licensors. The Service is protected by copyright, trademark, and other intellectual property laws of the United Kingdom and international jurisdictions. You may not use our trademarks, logos, or brand elements without our prior written consent.

7. Third-Party Integrations

The Service may allow you to connect third-party accounts (e.g., Gmail, Outlook) through the Mail module using OAuth. Your use of third-party services is governed by their respective terms and privacy policies. We are not responsible for the availability, accuracy, security, or practices of any third-party services. Any data you access or import from third-party services is subject to both these Terms and the applicable third-party terms.

8. Payment and Subscriptions

Certain features of the Service may require a paid subscription. If you purchase a subscription:

• You agree to pay all applicable fees as described at the time of purchase.
• Subscriptions renew automatically at the end of each billing period unless you cancel before the renewal date.
• All fees are quoted in the applicable currency and are exclusive of taxes unless stated otherwise.
• We reserve the right to modify pricing with at least 30 days' advance notice. The new pricing will apply at the start of your next billing period.

Refund requests are assessed on a case-by-case basis. If you believe you are entitled to a refund, please contact us within 14 days of the charge.

9. Service Availability

We strive to keep the Service available at all times but do not guarantee uninterrupted, error-free, or secure operation. The Service may be subject to planned maintenance, upgrades, or occasional downtime. We will make reasonable efforts to provide advance notice of scheduled maintenance. We are not liable for any loss or damage resulting from service interruptions beyond our reasonable control.

10. Termination

You may terminate your account at any time by contacting us or using the account deletion feature within the Service. We may suspend or terminate your access to the Service immediately, without prior notice, if:

• You breach any provision of these Terms.
• Your conduct poses a risk to the security, integrity, or availability of the Service.
• We are required to do so by law or legal process.
• Your account has been inactive for an extended period and is subject to our dormancy policy.

Upon termination, your right to use the Service ceases immediately. We will retain or delete your data in accordance with our Privacy Policy. Sections of these Terms that by their nature should survive termination will remain in effect.

11. Disclaimers

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that the Service will meet your specific requirements, that the Service will be uninterrupted, timely, secure, or error-free, or that any defects will be corrected. We disclaim all responsibility for the conduct of any user of the Service.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL PEARLFIBERS, ITS DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, SUPPLIERS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

• Your access to or use of, or inability to access or use, the Service.
• Any conduct or content of any third party on the Service.
• Any content obtained from the Service.
• Unauthorized access to, use of, or alteration of your transmissions or content.

Our total aggregate liability for any claims arising from or relating to these Terms or the Service shall not exceed the amount you have paid us in the twelve (12) months immediately preceding the event giving rise to the claim, or fifty pounds sterling (£50), whichever is greater.

13. Indemnification

You agree to defend, indemnify, and hold harmless PearlFibers, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with: (a) your use of the Service; (b) Your Content; (c) your violation of these Terms; or (d) your violation of any rights of a third party.

14. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.

Any dispute arising from or relating to these Terms or the Service shall first be attempted to be resolved through good-faith negotiation. If the dispute cannot be resolved within 30 days, either party may submit the dispute to the exclusive jurisdiction of the courts of England and Wales.

15. Modifications to Terms

We reserve the right to modify these Terms at any time. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you through the Service or by email. Your continued use of the Service after any modification constitutes your acceptance of the revised Terms. If you do not agree with the updated Terms, you must stop using the Service and close your account.

16. General Provisions

• Severability: If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
• Waiver: Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.
• Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and PearlFibers regarding the Service, superseding any prior agreements.
• Assignment: You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights and obligations freely.
• Force Majeure: We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, pandemic, strikes, government actions, or internet or power outages.

17. Contact Us

If you have any questions about these Terms, please contact us: